Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Trendly Concept Limited  (“we,” “us,” “our,” or “Platform”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform and services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration Information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Date of birth
• Gender
• Country and location
• Profile photograph

Identity Verification Information:

• Government-issued ID documents (passport, driver’s license, national ID)
• Proof of address documents
• Business registration documents (for business accounts)
• Tax identification numbers where required
• Biometric data for enhanced verification (with consent)

Financial Information:

• Bank account details
• Mobile money account information
• Card information (stored securely by payment processors)
• Transaction history
• Billing address
• Tax information

Profile and Service Information:

• Service descriptions and listings
• Portfolio samples and work history
• Skills and qualifications
• Professional certifications
• Reviews and ratings
• Communication preferences

Transaction Information:

• Purchase history
• Service orders and deliveries
• Payment amounts and methods
• Refund and dispute information
• Campaign and giveaway participation

Communication Data:

• Messages between users
• Support tickets and correspondence
• Training session participation
• Survey responses and feedback

2.2 Information Collected Automatically

Device Information:

• IP address
• Device type and model
• Operating system
• Browser type and version
• Device identifiers (IMEI, MAC address)
• Mobile network information

Usage Information:

• Pages visited and features used
• Time and duration of visits
• Search queries
• Click patterns and navigation paths
• Referral sources
• App interactions and performance data

Location Information:

• Approximate location based on IP address
• Precise location (with your permission)
• Location for service delivery and compliance purposes

Cookies and Similar Technologies:

• Session cookies
• Persistent cookies
• Analytics cookies
• Advertising cookies
• Web beacons and pixel tags

2.3 Information from Third Parties

Social Media:

• Profile information when you connect social accounts
• Public profile data from social platforms

Payment Processors:

• Transaction verification data
• Payment success or failure notifications
• Fraud detection information

Identity Verification Services:

• Verification status and results
• Risk assessment scores
• Watchlist screening results

Analytics Providers:

• Aggregated usage statistics
• Performance metrics
• User behavior patterns

3. How We Use Your Information

3.1 Service Delivery and Operations

• Create and manage your account
• Process transactions and payments
• Deliver services you purchase or provide
• Issue virtual cards and process multi-currency transactions
• Process bill payments
• Facilitate communication between users
• Manage campaigns, giveaways, and ticketing
• Provide customer support
• Send service-related notifications

3.2 Verification and Security

• Verify your identity and eligibility
• Prevent fraud, abuse, and illegal activities
• Detect and prevent security threats
• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect user safety and platform integrity

3.3 Platform Improvement

• Analyze platform usage and performance
• Develop new features and services
• Conduct research and analysis
• Test and optimize user experience
• Fix technical issues and bugs

3.4 Marketing and Communications

• Send promotional emails and notifications (with consent)
• Provide personalized service recommendations
• Announce new features and updates
• Share training opportunities and events
• Send newsletters and platform updates
• Display targeted advertisements

3.5 Legal and Compliance

• Respond to legal requests and court orders
• Comply with regulatory requirements
• Enforce our rights and terms
• Resolve disputes
• Conduct audits and investigations

4. How We Share Your Information

4.1 With Other Users

• Service providers can view client contact information for active projects
• Clients can view service provider profiles, portfolios, and ratings
• Public profile information is visible to all users
• Reviews and ratings are publicly displayed

4.2 With Service Providers

• Payment processors for transaction handling
• Identity verification services
• Cloud storage providers
• Email and communication platforms
• Analytics and tracking services
• Fraud prevention services
• Customer support platforms

4.3 With Business Partners

• Bill payment service providers
• Virtual card issuers and processors
• Social media platforms for boosting services
• Training program partners and instructors
• Event and ticketing partners

4.4 Legal and Regulatory Disclosure

• Law enforcement and government authorities when legally required
• Compliance with court orders and subpoenas
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Response to legal claims

4.5 Business Transfers

• Mergers, acquisitions, or asset sales
• Bankruptcy or reorganization proceedings
• Due diligence processes (with confidentiality protections)

4.6 With Your Consent

• Other parties you explicitly authorize
• Third-party integrations you enable
• Promotional partnerships you participate in

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Secure payment processing through PCI-DSS compliant processors
• Multi-factor authentication options
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Firewall protection and intrusion detection
• Employee security training and background checks

5.2 Your Responsibility

You are responsible for:

• Maintaining confidentiality of your password
• Choosing a strong, unique password
• Enabling two-factor authentication
• Logging out of shared devices
• Reporting suspicious activity immediately

5.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and platform notification, in compliance with applicable laws.

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your personal data
• Download your data in portable format
• View your transaction history

6.2 Correction and Update

• Update your profile information
• Correct inaccurate data
• Request data corrections through support

6.3 Deletion and Erasure

• Request deletion of your account and data
• Remove specific information from your profile
• Right to be forgotten (subject to legal retention requirements)

6.4 Object and Restrict

• Opt-out of marketing communications
• Disable non-essential cookies
• Restrict certain data processing activities
• Object to automated decision-making

6.5 Withdraw Consent

• Withdraw consent for optional data processing
• Disconnect social media integrations
• Disable location services
• Unsubscribe from emails (opt-out link included)

6.6 Complaint and Redress

• File complaints with data protection authorities
• Contact our privacy team with concerns
• Request investigation of privacy violations

To exercise these rights, contact us at:

• Email: privacy@[platform].com
• Privacy Request Form: [Link to form]

We will respond to requests within 30 days.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and fraud prevention

Specific retention periods:

• Active accounts: Duration of account plus 2 years
• Transaction records: 7 years for financial compliance
• Communication logs: 3 years
• Marketing data: Until opt-out or 2 years of inactivity
• Closed accounts: Personal data deleted within 90 days (except where legal retention required)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards through:

• Standard Contractual Clauses
• Adequacy decisions
• Privacy Shield frameworks (where applicable)
• Explicit consent for transfers

9. Children’s Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a minor, contact us immediately at privacy@[platform].com for prompt deletion.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies: Required for platform functionality, authentication, and security.

Performance Cookies: Collect anonymous usage statistics to improve our Service.

Functionality Cookies: Remember your preferences and settings.

Marketing Cookies: Track advertising effectiveness and deliver relevant ads.

10.2 Cookie Management

You can control cookies through:

• Browser settings (block, delete, or accept cookies)
• Our cookie preference center
• Third-party opt-out tools

Note: Disabling essential cookies may affect platform functionality.

10.3 Third-Party Cookies

We use cookies from:

• Google Analytics (analytics)
• Facebook Pixel (advertising)
• Payment processors (transaction processing)
• Other service providers listed in our cookie policy

11. Third-Party Links and Services

Our Platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

Third-party integrations include:

• Social media platforms
• Payment processors
• Analytics providers
• Cloud service providers

12. Do Not Track Signals

Our Platform does not currently respond to “Do Not Track” browser signals. You can manage tracking preferences through our cookie settings and privacy controls.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by CCPA.

Contact our California Privacy Rights department at privacy@[platform].com.

14. European Privacy Rights (GDPR)

If you are an EU/EEA resident, you have rights under GDPR including:

• Right to access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

Legal basis for processing:

• Contract performance
• Legal compliance
• Legitimate interests
• Consent (where applicable)

Contact our Data Protection Officer at dpo@[platform].com.

15. African Data Protection Compliance

We comply with data protection regulations in African jurisdictions where we operate, including:

• Nigeria Data Protection Regulation (NDPR)
• South Africa POPIA
• Kenya Data Protection Act
• Other applicable regional laws

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via:

• Email notification
• Platform announcement
• Prominent notice on our website

Continued use after changes constitutes acceptance of the updated policy. Review the “Last Updated” date at the top to see when the policy was last modified.

17. Contact Information

Privacy Questions and Requests:

• Email: privacy@trendly.ng
• Phone:2349166321234
• Address: Rivers State, Nigeria

General Support:

• Email: hello@trendly.ng
• Phone: 2349166321234

Business Hours: Monday – Friday: 8:00 AM – 6:00 PM Saturday: 9:00 AM – 3:00 PM

18. Consent and Acknowledgment

By using our Service, you acknowledge that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, and sharing of your information as described
• You understand your rights and how to exercise them
• You agree to our data practices

For specific consent to marketing communications, location tracking, or other optional features, we will obtain your explicit consent through opt-in mechanisms.

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Trendly Concept Limited. Your Privacy, Our Priority

Protecting your data while empowering your digital journey